A. Yes, if you can access your bill using the web, you should be able to print it using software that can "print" to a PDF file.Download the file called PDFcreator from this site: http://sourceforge.net/projects/pdfcreator/
After the software is installed, you will be able to print and save the completed form as a PDF file. Send the PDF files to us via email. However the LOA form that must be signed. Contact us if you have no way to sign the form and fax or scan and email it back to us.